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What does  the integration do? 

Display your assigned OneDesk tasks on an external calendar and/or display external events on your OneDesk user calendar. The external calendar must support iCal. Most popular calendars, such as Outlook and Google, support this standard.

The integration works on a per-user basis. Events will be synced from the external calendar to your OneDesk user calendar (accessed from Users > User Detail Panel > Calendar tab). As well, each user’s calendar (which displays assigned tickets/tasks) can be synced to an external calendar. You can decide how you want to sync your calendars: one-way OneDesk tasks to external calendar, one-way external calendar to OneDesk user calendar, or two-way sync.

Publish OneDesk tasks to external calendar

Access your user detail panel by clicking your name in the top-right corner. Select My Profile > tab to Calendar. Under Show Calendars, select ‘Add Calendar’. 

In the popup click ‘Copy Link’.

Navigate to your external calendar and choose to subscribe to a calendar.

Paste the link. You can name and color code your calendar to your preference. 

Publish to Outlook Calendar

Login and navigate to your Outlook calendar.

On the left side click 'Add calendar'.

In the popup, select 'Subscribe from web'.

Paste the link. Name and color code your calendar and click import

Your assigned work will now be published to your Outlook calendar.

Publish external events to you OneDesk user calendar

Navigate to your external calendar and retrieve the iCal link. Once copied, navigate to your OneDesk user calendar. Under Show Calendars, select ‘Add Calendar’. 

Paste the external calendar iCal link into the field. Click continue. 

Publish from Outlook Calendar

Click the gear icon in the top right.

On the left choose Calendar > Shared Calendars > Publish Calendar

Select the calendar to be shared.

Copy the ICS link.

In OneDesk, access your user detail panel by clicking your name in the top-right corner. Select My Profile > tab to Calendar. 

Under Show Calendars, select ‘Add Calendar’. 

Paste the external calendar iCal link into the field.  Click continue. 

(Note: It may take a few minutes for the events to appear on your user calendar).